Shipping, Returns & Exchanges
Orders are sent out via USPS and are usually processed within 72 hours of purchase. Delivery time is estimated once your order leaves the shop. Ex. if your order says 2 day delivery, be aware that doesn't include processing time. Orders for delivery inside the US will have a tracking number. Domestic first-class mail orders can generally take up to 10-14 days for delivery after ship date depending on location.
Please be aware that there may be an additional import tax charged on items valued over $25 when delivering outside of the US. Customs may also hold your order longer than the estimated delivery times. International delivery times can take up to 14 business days or longer depending on location. If after 21 days your package still has yet to arrive, please call your local post office and email us with your order number and details. If your tracking number shows your package had been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
Unfortunately we are not able to ship to the United Arab Emirates, Saudi Arabia, Egypt, Morocco, Jordan, Israel or Indonesia.
Please note that we are not able to offer exchanges on international orders. All orders sent overseas are subject to a refund only return policy.
Shipping costs are based on weight and location being sent to. We use USPS for delivering.
Returns for full purchase (minus shipping costs) accepted up to 30 days after received. Returned items must be the same as when purchased. We will not accept washed or worn garments or used merchandise (i.e. items that smell like smoke, covered in pet hair, etc). All items must have original tags and materials (for limited items, Certificate of Authenticity must be returned as well). We do not cover shipping costs when returning an item unless it is faulty in some way.
Any faulty or missing items must be reported to us upon delivery
If you need to make an exchange due to sizing (garment is too small or too big); contact us immediately by email. Our stock goes quickly, so please email us right away, and we can set aside a different size for the exchange. If we don't have the size in stock you'd like in exchange, we'll issue a refund when we receive the original returned item or can be exchanged for equal or lesser value item. We do not cover shipping costs when exchanging an item. Please note that we are not able to offer exchanges on international orders. All orders sent overseas are subject to a refund only return policy.
When emailing about an order, please include full name, address and order number.
Exchanges and returns from the US Store should be sent to:
Syndicate Original US
2831 Eldorado Parkway
Suite 103 #394
Frisco, TX 75033